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Customer uploads can not be removed unless they breach Google's content policies (off-topic, offensive, misleading). Flag really bothersome images through the image-level menu; do not flag unflattering-but-accurate ones Google declines such requests and duplicated flagging can decrease profile trust signals.

Profiles that add media weekly show measurably higher views in the Efficiency tab than profiles that published when at setup and after that stopped. Treat media as an ongoing deliverable, not a setup task. The old Insights tab was changed by the Performance tab in 2023 and substantially upgraded once again in 2026.
An excellent weekly read takes five minutes and tells you whether category-level SEO work is landing. Performance splits searches into direct (brand-name), discovery (classification or service terms), and branded-adjacent (rival or adjacent-brand inquiries). Increasing discovery ratio is the cleanest single indicator that classification and material work is moving the profile beyond its existing audience.

Each action maps to a different stage of the local funnel. Direction requests indicate intent to go to. Calls show intent to speak with or book. Site clicks suggest research. Track the ratio, not just the raw numbers a profile with 500 views and 40 direction requests is performing far much better than one with 5,000 views and 50 requests.
The 2026 update added a brand-new row that splits impressions by surface: classic local panel, Maps AI summary card, and Google AI Overviews in the natural SERP. Track AI-surface share an increasing proportion of views coming from AI summary cards is the defining local-SEO metric of 2026. If your AI-surface share is below 15%, your profile is either missing out on grounding content (item descriptions, detailed evaluations) or is contending in a vertical where Google has not yet rolled out summaries.
The benchmark is indicative instead of definitive you can not see which peers are included but sustained below-median performance on views or action rate is a signal to investigate main category, description completeness, and media freshness. Pull Efficiency information into Looker Studio by means of the official GBP adapter for cross- location reporting.
Google has described local ranking as a function of 3 factors for over a decade: proximity, importance, and prominence. That framing still keeps in 2026, however each element has collected sub-signals that separate top-performing profiles from stagnant ones. The effect of agentic search AI assistants issuing inquiries on behalf of a user has even more blurred distance by expanding the radius of what counts as "near me". Still the single biggest element for most regional queries.
A dental expert whose description checks out "Family dental practitioner offering cleansings, bleaching, veneers, and pediatric care" will match more discovery questions than one that reads "Your relied on local dental practitioner". The most intricate factor. Includes backlink profile of the linked website, citations across the local-citation graph (Yelp, TripAdvisor, BBB, industry directory sites), evaluation count, review velocity, review belief, and offline brand name recognition (news discusses, sponsorships).
A different sub-signal that Google has progressively weighted. Profiles getting fresh reviews each week outrank otherwise-equivalent profiles whose latest evaluation is 3 months old. Cadence matters more than volume at the margin. Tie review demands to a functional turning point (service completion, delivery, follow-up call) so the cadence is automatic instead of campaign-driven.
Suite numbers formatted differently, a mix of 555-1234 and (555) 123-4321, a tradition "LLC" suffix on some directory sites and not others each inconsistency makes Google slightly less positive about the entity. Run a citation audit with Moz Resident, BrightLocal, or Semrush Listing Management and repair the top 20 highest-authority inconsistencies quarterly.
Profiles with rich grounding material (in-depth evaluations, substantive items, linked service pages) are cited inside Overviews; thin profiles are omitted. Everything above still uses when you run one profile.
[target1:anchor_exact1]A dental expert whose description checks out "Household dental practitioner offering cleansings, whitening, veneers, and pediatric care" will match more discovery questions than one that checks out "Your relied on local dental professional". The most complicated aspect. Consists of backlink profile of the connected website, citations throughout the local-citation chart (Yelp, TripAdvisor, BBB, market directory sites), evaluation count, evaluation speed, review belief, and offline brand recognition (news mentions, sponsorships).
Profiles getting fresh evaluations every week outrank otherwise-equivalent profiles whose most current review is three months old. Tie evaluation demands to an operational milestone (service conclusion, shipment, follow-up call) so the cadence is automatic rather than campaign-driven.
Suite numbers formatted differently, a mix of 555-1234 and (555) 123-4321, a legacy "LLC" suffix on some directory sites and not others each disparity makes Google somewhat less confident about the entity. Run a citation audit with Moz Resident, BrightLocal, or Semrush Listing Management and repair the top 20 highest-authority disparities quarterly.
Profiles with abundant grounding content (comprehensive evaluations, substantive products, linked service pages) are cited inside Introductions; thin profiles are omitted. Whatever above still uses when you run one profile.
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