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Export your leading 20 ranking keywords from the Efficiency tab, search each in an incognito Maps session, record the primary classification of the leading 3 results, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in local SEO. Set this audit with our for standards.
They do raise click-through in the regional panel, occupy space that would otherwise appear a competitor, and feed freshness signals into the 2026 AI summary generator. The product and deal catalogues, by contrast, have actually ended up being materially more essential this year now that Google Maps pulls items into its AI answers.
Posts expire after seven days however remain archived on the profile. Publish at least one per week.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The occasion schema feeds into Google Maps event discovery and is one of the few locations where structured calendar information surfaces natively inside the profile. Deal posts support a coupon code, an optional expiry date, and an explicit terms-of-use field.
Turn offers monthly; a profile perpetually marketing the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds specific SKUs with image, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from product entries when a user asks "does anyone nearby sell X", making this the single most underused surface area in GBP.
Every item entry is a mini landing page inside the profile. Posts, products, and uses now feed into the Maps place summary in addition to reviews and your profile description. Keep at least one post active at all times, revitalize the item catalogue quarterly, and compose product descriptions with the uniqueness a summary generator can ground on ingredients, products, service scope, warranties.
What has changed in 2026 is that review content now feeds two unique surfaces: the traditional star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&A section has actually quietly ended up being more vital for the very same reason answers are a grounding source for AI reactions. Messaging is a conversion channel that most SMBs still end.
React to favorable evaluations briefly and specifically (discuss what the customer pointed out the meal, the treatment, the outcome). React to negative evaluations measured and factually, provide an offline channel, and never ever argue. Never copy-paste the very same line throughout 5 evaluations Google's duplicate detection flags it and it looks inexpensive to the next consumer reading the profile.
[target1:anchor_exact1]Never ever provide incentives for evaluations; Google's policy enforcement on this is stringent and automated. Any Google user can ask and answer questions on your profile.

If you do not answer within 24 hours consistently, Google auto-disables the Message button to secure user experience. Incorporate with the Business Messages API if you run a customer assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your group in fact sees.
Generic luxury reviews like "Excellent service" have actually always been low-value. In 2026 they are likewise wasted summary tokens. Request for specifics in the request itself "What stood out about the check out?" triggers information, while "How was your experience?" prompts unclear. Our covers associated entity and grounding ideas. Profiles with richer media get more views, more calls, and more direction requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and benefits profiles that gradually refresh the owner side. The single large image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something expressive and top quality, not a generic stock shot. Google occasionally auto-rotates covers from customer publishes if no owner cover is set a reason to set one explicitly.
Tight crop, strong background, understandable at favicon size. The logo is what appears beside AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload at least five of each. Shoot during the organization' best-looking hour (sundown outside, lunch-rush interior) rather than empty on a Monday morning.
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